Customer-oriented dial-a-ride problems: A survey on relevant variants, solution approaches and applications
S. Nasri, H. Bouziri, and W. Aggoune-Mtalaa
Advances in Science, Technology and Innovation, pp. 111-119, 2021
The interest of on demand transport systems is constantly growing. This trend is accompanied by increased customer’s expectations in the quality of the service provided. In this regard, the quality of service must meet the needs for more customer-oriented features. This article summarizes recent developments in Dial-A-Ride Problems which integrate customer service quality. We provide a classification of the variants examined, as well as the available resolution methodologies and references on the instances used. A discussion on the sate of the art is given with perspectives for future researches.