The context of collaborative digital service development

Auteurs

H.A. Proper and K. Sandkuhl

Référence

in the 2nd International Workshop on Practicing Open Enterprise Modelling within OMiLAB, PrOse 2018, Vienna, Austria, vol. 2238, pp. 73-87, 2018

Description

Western countries have seen a transition to a services-oriented economy. Most services delivered in the service economy are digital services in the sense that they are IT reliant / enabled. The development of sustainable digital services requires an active involvement of different actors with a mix of stakes, interests, roles, work practices, and even differing cultural and linguistic backgrounds. Our work aims to contribute to understanding the dynamics of the socio-economical-technical environment in which the development of digital services takes place. One of the challenges is to understand what changes actually are relevant in what part of the socio-economical-technical environment and how these changes can be discovered. The focus of the paper is on understanding different aspects or viewpoints to be taken into account when analysing service design contexts. The main contribution of the paper are (a) to identify different aspects of the context of digital service development, (b) to show the feasibility of capturing contexts in a context model, and (c) a case study for digital service design.